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Privacy Policy

Last updated: February 27, 2023

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party.

Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to
Sensoware Automation Private Limited, Chennai, Tamil Nadu, India.

Cookies are small files placed on Your device by a website.

Country refers to: India

Device means any device that can access the Service such as a computer, cellphone, or tablet.

Personal Data means any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes data on behalf of the Company.

Usage Data refers to data collected automatically from the Service.

Website refers to Sensoware, accessible from
https://www.sensoware.com

You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Chat Communications

When You use the chat feature available on Our Website, We may collect and store the information You provide during the chat session, including Your name, email address, phone number, and the contents of the conversation.

Once a chat session is completed, We may send an automated transcript of the conversation to the email address provided during the chat session for Your reference and support purposes.

These chat records may be stored securely and used for:

  • Customer support
  • Internal record-keeping
  • Service improvement
  • Quality monitoring

If the chat service is powered by a third-party provider, Your information may be processed by that provider in accordance with their privacy practices.

We retain chat communication data only as long as necessary for support, legal, or operational purposes.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Device identifiers
  • Diagnostic data

When accessing the Service via mobile device, additional device information may be collected automatically.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

These technologies may include:

  • Cookies
  • Web beacons
  • Tags
  • Scripts

Cookies may be Session Cookies or Persistent Cookies.

Types of cookies we use:

Necessary / Essential Cookies

Required for website functionality and security.

Cookie Acceptance Cookies

Used to remember cookie consent.

Functionality Cookies

Used to remember user preferences and settings.

You may disable cookies through your browser settings, though some parts of the Service may not function properly.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service
  • To manage user accounts
  • To perform contracts and transactions
  • To respond to enquiries and support requests
  • To contact You by email, phone, SMS, or similar communication methods
  • To provide product updates, service information, and business communications
  • To send promotional information about products or services related to Your enquiry or interaction (with opt-out option)
  • To improve services, marketing, and user experience
  • For analytics and internal business operations
  • For business transfers

Sharing Your Personal Data

We may share Your personal information in the following situations:

  • With Service Providers
  • With Affiliates
  • With business partners when necessary to provide services
  • During business transfers
  • With Your consent
  • When required by law

We do not sell, rent, or trade Your Personal Data to third parties.
We do not share customer personal information with advertising networks, data brokers, or third-party advertising platforms for marketing or remarketing purposes.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, including legal, operational, and dispute-resolution requirements.

Usage Data is generally retained for shorter periods unless required for security or legal compliance.

Transfer of Your Personal Data

Your information may be processed in locations outside Your state or country where data protection laws may differ.

By using the Service, You consent to such transfers.

We take reasonable steps to ensure secure handling of Your data.

Delete Your Personal Data

You may request access, correction, or deletion of Your Personal Data by contacting Us.

We may retain certain information where legally required.

Disclosure of Your Personal Data

Business Transactions

Personal Data may be transferred during mergers, acquisitions, or asset sales.

Law Enforcement

We may disclose Personal Data when legally required.

Other Legal Requirements

We may disclose Personal Data to:

  • Comply with legal obligations
  • Protect Company rights
  • Prevent wrongdoing
  • Protect users
  • Avoid legal liability

Security of Your Personal Data

We use commercially reasonable methods to protect Personal Data, but no method of transmission over the Internet is completely secure.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect Personal Data from children.

Links to Other Websites

We are not responsible for the privacy practices of third-party websites linked from our Service.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Email: info@sensoware.com