Privacy Policy

Last updated: August 15, 2026

Sensoware Automation Private Limited (“Sensoware”, “Company”, “We”, “Us”, or “Our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, store, process, disclose, and protect information when you use the Sensoware mobile application, Sensoware website, connected Sensoware products and devices, and associated cloud-based services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Interpretation and Definitions

For the purposes of this Privacy Policy:

Account means a unique user account created to access the Sensoware Services.

Application or App means the Sensoware mobile application provided by Sensoware Automation Private Limited, including the Android and iOS versions where applicable.

Company, We, Us, or Our refers to Sensoware Automation Private Limited, Chennai, Tamil Nadu, India.

Connected Device means a Sensoware product or compatible device that can be configured, monitored, controlled, or otherwise accessed through the Sensoware Services.

Device means a computer, smartphone, tablet, or other device used to access the Services.

Personal Data means information relating to an identified or identifiable individual.

Service Provider means a third party that processes information on behalf of the Company or provides infrastructure or services used by Sensoware.

Services means the Sensoware mobile application, website, connected-device services, cloud services, customer support services, and related functionality provided by Sensoware.

Usage Data means technical or operational information collected through use of the Services.

Website means the Sensoware website at https://www.sensoware.com.

You means the individual using or accessing the Services or, where applicable, the organisation on whose behalf the individual uses the Services.

2. Information We Collect

The information we collect depends on how you interact with Sensoware and which features of the Services you use.

Personal and Account Information

When you create or use a Sensoware account, contact us, purchase or register a product, or otherwise interact with our Services, we may collect information such as:

  • Name
  • Email address
  • Username or account identifier
  • Authentication and account-related information
  • Address, city, state, postal code, and country where applicable
  • Customer support information
  • Information you voluntarily provide to us

Passwords and authentication credentials are handled through our authentication systems and service providers and are not intended to be stored by us in plain text.

Connected Device and IoT Information

When you add, configure, monitor, share, automate, or control a Sensoware connected device, we may process information associated with that device, including:

  • Device identifier
  • Product and device type
  • Device serial number
  • Device model
  • Device name or user-friendly name
  • Device ownership or account association
  • Connectivity type
  • Online or offline status
  • Device configuration
  • Device operational state and status
  • Device commands and responses
  • Automation rules and schedules
  • Device sharing information
  • Firmware information where applicable
  • Diagnostic and technical information where applicable
  • Timestamps relating to device activity or communication

This information is used to provide connected-device functionality, display device status, execute commands and automations, troubleshoot issues, maintain security, and improve our Services.

3. Mobile Application Permissions and Device Features

The Sensoware application may request access to certain features or permissions on your mobile device. Permissions are requested only when required for relevant application functionality.

Camera

The Application may request access to your device’s camera when you choose to scan a QR code, such as when adding or configuring a Sensoware device.

Camera access is used for scanning the required code. Sensoware does not use camera access for advertising or unrelated tracking purposes.

Bluetooth

The Application may use Bluetooth to discover, connect to, configure, provision, or communicate with compatible Sensoware devices.

Bluetooth access is used only when required for connected-device functionality.

Wi-Fi and Network Information

The Application may access network or Wi-Fi-related information when necessary to connect to the internet, discover compatible networks, provision a Sensoware device, or configure network connectivity for a connected device.

Wi-Fi credentials provided for device provisioning are used for the purpose of configuring the selected device.

Location

Certain Android versions or device features may require location-related permission for Bluetooth or nearby-device discovery, Wi-Fi scanning, or related connectivity functionality.

Where location permission is required, it is used only for functionality that requires such permission. Sensoware does not use location information for advertising or unrelated user tracking.

Notifications

With your permission, the Application may send push notifications concerning connected devices, alerts, automation events, account information, security information, service information, or other relevant Sensoware functionality.

A device notification token or similar identifier may be processed to deliver these notifications.

You can control notification permissions through your mobile device settings.

4. Usage and Technical Data

When you use our Services, certain technical information may be processed automatically.

This may include:

  • IP address
  • Device type
  • Operating system and version
  • Application version
  • Browser type and version when using our Website
  • Device identifiers where necessary
  • Network and connectivity information
  • Date and time of access
  • Application or website interactions
  • Diagnostic information
  • Error and crash information where applicable
  • Security and authentication events
  • Device communication and service logs

We use this information to operate, secure, troubleshoot, maintain, and improve the Services.

5. How We Use Your Information

Sensoware may use information collected through the Services to:

  • Create and manage your Sensoware account
  • Authenticate users and protect accounts
  • Provide and maintain the Sensoware application and website
  • Register and associate connected devices with user accounts
  • Configure and provision Sensoware devices
  • Display connected-device status and information
  • Send commands to connected devices
  • Process device responses and status updates
  • Execute user-configured automations and schedules
  • Provide device-sharing functionality
  • Deliver notifications and alerts
  • Provide customer and technical support
  • Diagnose connectivity, device, or application problems
  • Maintain the security and reliability of our Services
  • Detect and prevent fraud, misuse, unauthorised access, or security incidents
  • Improve our products, applications, devices, and Services
  • Communicate important account, product, security, or service information
  • Respond to enquiries and requests
  • Comply with applicable legal and regulatory requirements
  • Enforce our agreements and protect our legal rights

We do not sell or rent your Personal Data.

We do not share customer Personal Data with advertising networks, data brokers, or third-party advertising platforms for behavioural advertising or remarketing purposes unless this Privacy Policy is updated and any legally required consent is obtained.

6. Cloud Services and Service Providers

Sensoware may use third-party service providers and cloud infrastructure to operate the Services.

These providers may assist us with functions such as:

  • Cloud computing and hosting
  • User authentication
  • Database and data storage
  • Connected-device and IoT communication
  • Application programming interfaces
  • Push notifications
  • Email delivery
  • Security and fraud prevention
  • Customer support
  • Application monitoring and diagnostics

These providers may process information only as necessary to provide services to Sensoware and subject to applicable contractual, security, and privacy requirements.

Information may be processed or stored in locations outside your state or country depending on the infrastructure used to provide the Services.

7. Sharing of Personal Data

We may disclose information in the following circumstances:

Service Providers

We may share information with service providers that help us operate, secure, maintain, support, or improve the Services.

Affiliates

Information may be shared with entities under common ownership or control where necessary for legitimate business operations and subject to appropriate privacy protections.

Business Transactions

If Sensoware is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws or legal obligations
  • Respond to valid legal or governmental requests
  • Protect the rights or property of Sensoware
  • Protect the safety of users or others
  • Investigate fraud, abuse, or security incidents
  • Establish, exercise, or defend legal claims

With Your Consent

We may disclose information for another purpose when you have expressly authorised us to do so.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect information against unauthorised access, alteration, disclosure, destruction, or loss.

These measures may include encrypted network communications, authentication controls, access restrictions, cloud security controls, logging, and other security measures appropriate to the Services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorised access to your account.

9. Data Retention

We retain Personal Data only for as long as reasonably necessary to provide the Services and fulfil the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and why it is processed.

We may retain certain information for longer periods where reasonably necessary for:

  • Legal or regulatory obligations
  • Security and fraud prevention
  • Dispute resolution
  • Enforcement of agreements
  • Financial or business record requirements
  • Establishing or defending legal claims
  • Maintaining necessary technical or security records

When information is no longer required, we take reasonable steps to delete or anonymise it.

10. Account and Personal Data Deletion

You may request deletion of your Sensoware account and associated Personal Data.

Deleting Your Account From the Sensoware App

Where account deletion functionality is available, you can initiate deletion from within the Sensoware mobile application through the account or profile settings.

Deleting your account is different from simply signing out of the Application or uninstalling it from your device.

Requesting Account Deletion Through Our Website

You may also request deletion of your Sensoware account and associated data through the account deletion facility provided on the Sensoware website or by contacting Sensoware using the contact information provided below.

We may need to verify your identity before processing an account deletion request to prevent unauthorised deletion.

When your Sensoware account is deleted, Personal Data associated with that account will be deleted or anonymised as appropriate, except where we are required or permitted to retain specific information for legitimate purposes such as legal compliance, security, fraud prevention, dispute resolution, or regulatory requirements.

Deletion of a Sensoware account may remove access to connected devices, automations, configurations, sharing relationships, and other information associated with that account.

Where data has been processed by a service provider on our behalf, we will take reasonable steps to ensure that applicable account data is also deleted in accordance with our obligations.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your Personal Data, including the right to:

  • Request access to Personal Data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your Personal Data
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing where applicable
  • Request information about how your data is processed

To exercise an applicable privacy right, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests.

12. Device Sharing

Sensoware may allow a connected device owner to share access to a device with another authorised Sensoware user.

When device access is shared, information necessary to provide shared access may be associated with both accounts.

Users should only share connected-device access with people they trust.

The device owner may be able to revoke shared access through the Sensoware Services.

13. Automation and Connected Device Commands

Sensoware may allow users to create schedules, rules, triggers, or other automations for compatible connected devices.

Information related to these automations may be stored and processed through Sensoware’s cloud services so that requested actions can be executed.

Users are responsible for configuring automations appropriately for their connected equipment and environment.

14. Website Usage, Cookies and Tracking Technologies

When you use the Sensoware Website, we may use cookies and similar technologies to provide website functionality, maintain security, remember preferences, understand website usage, and improve the Website.

These technologies may include:

  • Cookies
  • Web beacons
  • Tags
  • Scripts
  • Similar browser technologies

Cookies may include session cookies and persistent cookies.

Necessary Cookies

These cookies are required for essential website functionality, security, and operation.

Preference Cookies

These cookies may remember settings or choices you make when using the Website.

Analytics

Where analytics technologies are used, they may collect information about how visitors interact with the Website so that we can understand and improve its performance.

You can control or disable cookies through your browser settings. Some Website functionality may not work correctly if certain cookies are disabled.

15. Chat and Customer Support Communications

When you contact Sensoware or use a chat or customer-support feature, we may collect information that you provide, including:

  • Name
  • Email address
  • Phone number
  • Account or device information
  • Contents of the conversation
  • Technical information necessary to investigate the issue

We may retain support communications for customer service, troubleshooting, security, quality, legal, and operational purposes.

Where a third-party service provider assists us in providing customer support, information may be processed by that provider on our behalf.

16. Children’s Privacy

The Sensoware Services are not specifically directed to children.

We do not knowingly collect Personal Data from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided Personal Data to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

17. International Data Processing

Sensoware and its service providers may process information using systems located in India or other countries.

As a result, information may be processed in jurisdictions with data-protection laws that differ from those in your location.

Where required, we take reasonable measures designed to protect information transferred or processed internationally.

18. Third-Party Links and Services

Our Services may contain links to websites, applications, or services operated by third parties.

Sensoware is not responsible for the privacy practices, security, or content of third-party services that are not operated on our behalf.

We recommend reviewing the privacy policies of third-party services before providing them with Personal Data.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.

When we make changes, we will update the Last updated date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your Personal Data, or an account deletion request, you may contact:

Sensoware Automation Private Limited
Chennai, Tamil Nadu, India

Website: https://www.sensoware.com

Please use the contact information or contact form available on our Website for privacy, support, and data-related enquiries.

© 2026 Sensoware Automation Private Limited. All rights reserved.